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This policy applies to all items purchased from us, either online or in-store, unless otherwise stated.

• If you bought the product online, by phone or by mail order, you have a legal “cooling-off” period of 31 calendar days from the day you receive the product to notify us that you wish to cancel the order.
   
• After notifying us, you then have another 31 calendar days to return the item.
   
• The product must be returned in unopened condition (or as close as practically possible to unused)
   
• You will be responsible for the cost of returning the product, unless we’ve agreed otherwise or the item is faulty.
   
• Once we receive the item in acceptable condition, we will issue a full refund (including original delivery cost, if applicable) using the same payment method used for purchase, within 3 days of receiving the return.
   
• If the product has been used beyond “inspection only” (for example, significant use, damage or missing parts), we reserve the right to deduct a reasonable amount to reflect the loss in value.
   

• Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose and as described. westminster.gov.uk+2author-portal.tradingstandards.uk+2
   
• If you find the product is faulty, not as described or fails to do what it’s supposed to do, you are entitled to:
   
  • A full refund if you reject the product within 30 days of purchase (or receipt) in most cases. consumervoice.uk+1
     
  • If after 30 days you discover a fault, you must allow us a reasonable opportunity to repair or replace the product
     
• We will cover any reasonable cost of return if the item is faulty.
   

• Please contact our Returns team (via email) to obtain a Returns
   
• Pack the product securely in original packaging (or equivalent protective packing),
   
• Ship the product  within 14 days of your notification (for change-of-mind) or as agreed.
   
• Once received, we will inspect the item, and if all is in order we will process your refund or replacement within 14 days.
   

• We are not obliged to accept returns for change of mind if theproduct is damaged, clearly used beyond reasonable inspection, missing essential packaging, or if the value has been significantly diminished.
  
• This policy does not affect your statutory rights.
   

• Refunds will be made using the same payment method used originally, unless otherwise agreed.
   
• For faulty items, any refund will include the original delivery cost where applicable.